Returns
Customers have 30 business days from the delivery date to return item(s) for store credit. We DO NOT provide refunds. All shipping costs for returns must be covered by the customer. Returned items must be unused, unworn, unwashed and must have all accompanying tags/packaging. NO EXCEPTIONS. Saffire GEM will not accept returns for intimates, swim suits/swimwear, accessories, beauty products and sale items. No store credit will be issued. Please wait for online approval before sending your return. Otherwise, it will not be accepted, and no store credit will be issued. Saffire GEM is not responsible for returned packages that are lost, stolen and not deliverable. Returns will only be processed once we receive the package. Saffire GEM LLC reserves the right to deny a return if any of these conditions are not met.
Please understand that these measures are taken out of precaution, for the safety of our customers. The satisfaction of our customers is our top priority, so we will always do our best to fulfill your requests according to our standards.